What Are The Main Program Components?

IMBA staff will turn the cranks of the membership services machine for participating chapters.
We will conduct print and online campaigns for new membership acquisition and current
membership renewals for your club members. We will also send membership and donation
fulfillment packages — including thank-you letters, benefit offers, membership cards and
premium products.
We provide email, phone and mail customer service support for your members, and bring
professional graphic design services to all of your club materials, ensuring a professional
IMBA/Chapter co-branding of joint communications and services.
In the technology arena, the Chapter Program offers an online, database-driven Constituency
Relationship Manager (CRM). The CRM provides a comprehensive set of software tools for
running a nonprofit club. From the web-based CRM interface, a club administrator may
manage the contact information of individuals, families and organizations, organize those
contacts with groups and tags, track memberships and contributions, run online email
campaigns, and export contact and transaction information for offline communications and
financial reporting.
Services Provided By IMBA
• New member acquisition
• Current member renewals
• Membership thank-you letters and premium fulfillment
• Graphic design and integration services
• Full customer service
Features of the CRM Tool
• Manage your database of individual, family, and organizational contacts
• Organize groups within your database
• Track interactions and sort their relationships
• Track memberships and donations
• Manage communications and email campaigns
Additional Online Tools
• Online donation forms
• Online membership signup/renewal forms
• Member account self-service center
• Club account self-service center